Privacy Policy

Personal data identifies an individual directly or indirectly, in particular by reference to an identifier such as a name. ‍ We may collect the following personal data: Identification data (e.g. surname, first name, professional email address and professional address, etc.); Data relating to your orders; Login data (e.g. logs, IP address); Internet data and cookies (information on how you use the Website); Data related to recordings from telephone calls with our customer care service (e.g. content of the calls, dates of the calls); Economic and financial data (e.g. bank account number, verification code, etc.); Any information you are willing to communicate We inform you, when collecting your personal data, whether some of these data are mandatory or optional. Mandatory data are indicated with an asterisk.

Purposes To provide you with our services available on our Website To perform operations related to contracts, invoices and customer relationship management To create a database of customers and prospects To send newsletters, requests and direct marketing mailings To improve our services To answer to your information request and other inquiries, to schedule a demonstration To comply with our legal and regulatory obligations To elaborate analytics to measure our audience To process data subjects’ requests to exercise their rights Legal basis Performance of a contract to which you are party Performance of a contract to which you are party Our legitimate interest in developing and promoting our business Our legitimate interest in winning customer loyalty and informing our customers of our latest news Our legitimate interest in improving our services Our legitimate interest in responding to your inquiries Legal and regulatory obligations Your consent Our legitimate interest in responding to your requests and keeping records of them ‍Data retention period Your personal data is retained for the duration of your account. In addition, personal data may be archived for probationary purposes for a period of 5 years. Personal data is retained for the duration of our business relationship. In addition, the data relating to your transactions are archived for probationary purposes for a period of 5 years. For our customers: their personal data are retained for the duration of our business relationship. For our prospects: their personal data are retained for a period of 3 years starting from the last contact with us (e.g. communication, action). In addition, personal data may be archived for probationary purposes for a period of 5 years. Personal data is retained for a period of 3 years starting from the last contact with us (e.g. communication, action). Recording of telephone calls between you and our support team if consent: 6 months from the date of collection. Telephone call content analysis documents: 1 year from the date of collection. Personal data is retained during the processing of your request and is deleted once the request has been processed. Invoices are archived for a period of 10 years. In addition, the data relating to your transactions are archived for probationary purposes for a period of 5 years. The personal data is retained for 1 year. If we ask you for proof of identity: we only retain it for the necessary time to verify your identity. Once the verification has been carried out, the proof is deleted. If you exercise your right to object to direct marketing: we keep this information for 3 years.

Will have access to your personal data: The staff of our company; Our processors: hosting provider, CRM tool, mailing provider, Cloud service provider; If applicable: public and private organizations, exclusively to comply with our legal obligations.

We implement all the technical and organizational measures required to guarantee the security of your data on a daily basis and, in particular, to struggle against risks of destruction, loss, alteration or unauthorized disclosure of your data. ‍ In particular, our computer passwords require a high level of security, and all our devices are obviously protected by the latest antivirus and firewall software.

You have the following rights with regard to your personal data: Right to be informed: this is precisely why we have drafted this privacy policy as defined by articles 13 and 14 of the GDPR. Right of access: you have the right to access all your personal data at any time as defined by article 15 of the GDPR. Right to rectification: you have the right to rectify your inaccurate, incomplete or obsolete personal data at any time as defined by article 16 of the GDPR. Right to restriction of processing: you have the right to restrict the processing of your personal data in certain cases defined in article 18 of the GDPR. Right to erasure (“right to be forgotten”): you have the right to request that your personal data be deleted and to prohibit any future collection as defined by article 17 of the GDPR. Right to file a complaint to a competent supervisory authority (in France, the CNIL), under GDPR article 77, if you consider that the processing of your personal data constitutes a breach of applicable regulations. Right to define instructions related to the retention, deletion and communication of your personal data after your death. Right to withdraw your consent at any time: for purposes based on consent, Article 7 of the GDPR provides that you may withdraw your consent at any time. Such withdrawal will not affect the lawfulness of the processing carried out before the withdrawal. Right to data portability: under specific conditions defined in article 20 of the GDPR, you have the right to receive the personal data you have provided us in a standard machine-readable format and to require their transfer to the recipient of your choice. Right to object: You have the right to object to the processing of your personal data as defined by article 21 of the GDPR. Please note that we may continue to process your personal data despite this opposition for legitimate reasons or for the defense of legal claims. ‍ You can exercise these rights by writing to us using the contact details below. For this matter we may ask you to provide us with additional information or documents to prove your identity.

We attach great importance to the protection of your personal data, which represents a guarantee of seriousness and trust for us, regardless of whether these data are “cookies” or identifying data. A cookie is a small file, often encrypted, that is stored in your browser or device and is identified by a name. It is installed when you visit a website or application. Each time you return to the said website or application, the Cookie is retrieved from your browser or device. This ensures that each time you visit the website or application, the browser is recognized. ‍ The installation of these Cookies is likely to enable us to access your browsing data and/or personal data concerning you. We may use Audience Analysis Cookies. You will be informed of this on your first visit to the Website/Application using these cookies. You will then be invited to accept or refuse them in accordance with the terms described below. Your Cookies preferences ‍Cookies that can be installed without consent ‍ Some cookies do not require your consent, such as: Technical or functional Cookies that are necessary for the operation of the Website; Certain Cookies for audience measurement or Cookies that enable to test different versions of the Website for the purpose of optimising editorial choices. ‍Acceptance or refusal of Cookies subject to your express consent ‍ All other Cookies require your consent. These include Audience Analysis Cookies. You may freely choose to accept or decline the use of these Cookies. ‍ You can accept or refuse these Cookies the first time you browse the Website. ‍ Your choices to accept or refuse these Cookies will be retained for a period of six (6) months. ‍ You are free to withdraw your consent and more generally to change your preferences at any time via your browser settings. ‍ It is also possible to set your browser to accept or reject certain Cookies. ‍ Each browser offers different settings. We may modify our “Cookies” Policy at any time to adapt it to new legal requirements and to new processing operations that we may implement in the future. You will of course be informed of any changes to this Policy. ‍

We may modify this privacy policy at any time, in particular in order to comply with any regulatory, jurisprudential, editorial or technical change. These modifications will apply on the date of entry into force of the modified version. Please regularly consult the latest version of this privacy policy. You will be kept posted on any significant change of the privacy policy. ‍ Entry into force: 28/07/2023